Digital Enterprise Architecture Webinar Series

Transforming the Customer Experience
Date:21 July 2020 (Tuesday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)

  • - Gain insight into the complex situation of customer experience in the digital business.
  • - Understand the core concepts of customer centricity and service re-design principle.
  • - Learn the various techniques to visualise the customer journey map.
  • - Identify areas of improvement through gap analysis methods that focuses on customers’ perspective.
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Mastering Information Architecture
(Course Preview for IASA CITA-A Information Architecture)
Date:13 August 2020 (Thursday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)

  • - Gain a masterful insight into information architecture for strategic business decision making process.
  • - Explore the role and responsibilities of Information Architect as an integral to enterprise success.
  • - Discover the advanced skills in in data management lifecycle stacks.
  • - Learn how to obtain values from information and create an information architect strategy for your organisation.
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Note: Registrants will be received a separate confirmation email with the joining procedures at least 3 days prior to the webinar meeting.


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