Webinar: Transforming Customer Experience

Gain insight into the complex situation of customer experience in the digital business and understand the core concepts of customer centricity and service re-design principle through this webinar presented by our Chief Architect, Mr Aaron Tan Dani. He shares about the various techniques to visualise the customer journey map and the areas of improvement through gap analysis methods that focuses on customers' perspective.

Head over to our youtube channel for more videos! 


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