Webinar: Digital Enterprise Architecture Quick Wins for Customer Experience Strategy

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Many organisations are leveraging new technologies to disrupt their businesses while making life easier for their customers. Before embarking on a Customer Journey Strategy, organisations need to first identify their business imperatives and priorities and understand what their stakeholders desire and focus on the customers as the centre of digital innovation. Using these benchmarks, organisations can customise a Customer Journey Strategy with Digital Enterprise Architecture roadmap to build their digital initiatives and win the hearts and minds of their customers.

Join us for an insightful webinar that introduces a robust Digital Enterprise Architecture ecosystem for Customer Journey Strategy that is primarily designed to transform people, business processes, and technologies. 

Key Takeaways:

  • -Understand the Customer Experience Journey Concept
  • ​​​​​-Introduction to Digital Enterprise Architecture
  • -Creating a Customer Journey Strategy and modelling with Digital EA
  • -Customer Journey visualisation techniques
  • -Identifying the gaps and opportunities of an organisation

 

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