Transforming the Customer Experience

Transforming the Customer Experience
Date:23 July 2020 (Thursday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)

  • - Gain insight into the complex situation of customer experience in the digital business.
  • - Understand the core concepts of customer centricity and service re-design principle.
  • - Learn the various techniques to visualise the customer journey map.
  • - Identify areas of improvement through gap analysis methods that focuses on customers’ perspective.

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