Transforming the Customer Experience
Date:23 July 2020 (Thursday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)
- - Gain insight into the complex situation of customer experience in the digital business.
- - Understand the core concepts of customer centricity and service re-design principle.
- - Learn the various techniques to visualise the customer journey map.
- - Identify areas of improvement through gap analysis methods that focuses on customers’ perspective.