Cultural Changes towards a Digital Savvy Workforce for Enterprise Architecture Implementation
Rapid digital technologies changes are transforming workspaces. From automation and artificial intelligence (AI) to robots, digital technologies are creating a workforce of digital workers and transforming the work environment. New ways of working and agile talent are needed in order for organisations to grow and quickly adapt to the fast-moving digital environment including the implementation of Enterprise Architecture. Organisations should take few components into consideration before creating a digital savvy workforce for digital transformation.
In the process of developing a digital-savvy workforce there are three (3) main areas that organisations should focus on:
To address the cultural changes required for a mindset change in response to developing a digitally savvy workforce, organisations should develop a cultural change framework which demonstrates in general the areas of engagement.
Figure 1: Conceptual Framework for Cultural Change
For effective communication and engagement, it is important to determine the changes that need to be made in the management practices in enhancing business capabilities through the Enterprise Architecture approach. Changes involve delivering the right messages and getting support and resources from the stakeholders, higher managements that work closely with the EA department. To ensure strategic and operational needs are taken into account in the EA implementation, it requires a two-way communication process with close engagement with the stakeholders.
To strengthen the EA practice, organisations should enhance its EA organisation structure and governance which highlights the three (3) main components involved:
Figure 2: Proposed EA Operating Model
Innovative ways of working using appropriate technologies can ensure a successful Performance Management that can enhance collaboration between the stakeholders, EAO and the involved teams in an organisation. Performance Management should be enabled with these following considerations:
A systematic, process-oriented approach to organisational change management which will help realise the Working Culture Transformation to enhance collaboration between organisation’s top leadership and Human Resource office in implementing technology change and business processes through the following process:
Figure 3: Change Management Approach
Establishing a digital savvy workforce will eventually create a better experience not just for the implementation of digital transformation, but also for the business operations in general. Organisations should find the right balance between the right technologies and working processes for a more desirable and effective workforce.
Author: Aaron Tan Dani
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