Summary

As e2i expanded the operations and programmes offerings, more sophisticated needs arises in statistical analysis and management reporting. This drives the need in establishing the EA Governance Structure and Framework adaptation to the Business Architecture, Application Architecture, Information Architecture and Technology Architecture in order to optimize the business processes across the organisation.

Background

e2i – The Empowering Network to Support Nation-wide Manpower and Skills Upgrading Initiatives
Employment and Employability Pte Ltd or e2i is the empowering network in Singapore for individuals and companies seeking skills and solutions for growth. It is originated from the National Trades Union Congress (NTUC)’s initiative, with an extensive network of partners, such as the Workforce Development Agency (WDA), the Singapore Labour Foundation (SLF) and Singapore National Employers’ Federation (SNEF) to support nation-wide manpower and skills upgrading initiatives for all segments of workers, from rank and file to professionals, managers and executives.

Challenges

Lack of Visibility and Integration Difficulties in a Cross-functional Business
The landscape is evolving so quickly with needs and requirements evolving along with it. e2i needs to respond to these changes with ease and agility. Along with this realisation, it was also able to identify that a solid IT foundation and realisation roadmap that is aligned with the business’ strategic goals, can help them stay true to their mission.
In 2012, e2i helped 64,000 workers get better jobs, by developing their skills through professional development programmes. They also offer consultancy services to improve productivity for companies.
Needless to say, as the organisation grew, it needed to scale its offerings and services whilst still maintaining their ISO certifications and Service Quality Class (SQC) endorsement.
As e2i expanded their operations and programmes offerings, more sophisticated needs arose in statistical analysis and management reporting. Statistical analysis and management reporting are important for deriving an EA governance structure and framework. This structure and framework are significant as part of efforts to solve the lack of visibility and integration difficulties across the whole e2i business. This would be especially challenging as e2i needed to operate across organisational boundaries, to be able to achieve its business goals.

Solution

Implement Enterprise Architecture as a Culture to align with the Business Strategic Goals
From early on, e2i had realised the importance of having an Enterprise Architecture (EA) Governance Structure and Framework adaption on Business Architecture. All the 4 domains of EA; Solution, Information, Software, and Infrastructure can help optimise business processes across the organisation, and help it accelerate fulfilment of its business strategies.
ATD Solution was brought in to provide guidance, consulting and coaching to e2i, on how to implement EA as a culture. One of the first things it did was perform a maturity assessment, of e2i business and its IT readiness, as well as gaps in information requirements for e2i to fulfil its business missions and vision through their EA Readiness Assessment tool.
From then on, an e2i-specific EA framework was developed, which focused on identifying gaps in e2i’s current environment.

Result

Defined Organisation’s Vision and Mission
After a period of 150 man-months and a delivery scope that involved 5 enterprise architects and 150 employees, e2i was able to build its capability to interface with the IT systems of potential e2i funding agencies.
MIS (Management Information System) Implementation Roadmap was developed to support e2i to identify and track a set of key performance indicators (KPIs) to meet its mission and vision. The EA tools aid to analyze the information and produce operation and management reports to accelerate the fulfilment of the business strategies and provide the agility needed in respond to the future changes.